Spot-checking radio's customer service
December 10, 2019 · 1.9 minutes to read
Above: how do people in Denmark listen to music?
Spot-checking your customer service for radio stations. BRILLIANT post from Paige Nienaber that should be shared far and wide. I used to talk about 102.3 Now Radio in Edmonton, Canada which had a rule that the on-air talent’s job included responding to every single email, tweet, Facebook message or SMS that they were sent: but it’s surprising how poor many radio stations are to respond.
This is a great thread on the BBC. I praise and critique it in this newsletter every week, mainly because it matters.
If you thought your playout system’s user interface is a bit rubbish, you haven’t seen this toaster
Woah. Rutland Radio appears to have discovered an alternate talk topic to 'my favourite biscuit’ and 'remember Spangles’. Genius! ;)
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Pleased to notice not much change for ABC Radio Brisbane next year (for local programming at any rate). Consistency, even if your schedule is not 100% perfect, is an underrated programming tool.
Interesting to spot Fox News Radio getting better distribution on Entercom’s radio-dot-com platform.
A really nice bit of television - an “election blind date”. This adds a little bit of politeness to an election, and is such a welcome change from journalists shouting at politicians (or the reverse). Bravo to the BBC News team for trying something different.
TuneIn is appealing against last month’s UK High Court ruling, which has effectively stopped it from linking to overseas radio stations in the UK. But then, so are Warner/Sony, so nobody’s particularly happy with the judgement. (I read it, and saw very little about geo-locking. That’s how you fix this, surely - you don’t go after companies like TuneIn, who are merely linking, you go after the radio stations who are deliberately not geo-locking their streams).
I dont have a subscription to the NZ Herald, but I don’t need it to be able to see the #lazybuggles first paragraph…
And here’s a new radio competition that you should be running, from Y 107.9 in Ghana. Suddenly, that “listen to win” mechanic seems quite dull.
Thank you to Rupert Brun, Barrie Stephenson, Cleanfeed and Richard Hilton for your continued support.
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